General Terms and Conditions of Business of the Company Phoibos Verlag

§1 Validity with Respect to Contractors and Definition of Terms

(1) The following Terms and Conditions of Business are valid for all deliveries between us and a consumer in the version valid at the time of the order.

A consumer is any natural person who completes a transaction for purposes that predominantly can be assigned neither to their commercial nor to their independently professional activities.

§2 Realisation of a Contract, Storage of the Contract Text

(1) The following provisions regarding the conclusion of a contract apply to orders via our internet shop

(2) In the case of the completion of a contract, the contract is realised with

Phoibos Verlag
Mag. Roman Jacobek
Anzengrubergasse 16/4
1050 Wien, Österreich

(3) The presentation of goods in our internet shop represents no legally binding contractual offer from our side, but instead is only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer submits an offer that is binding when a purchase agreement is completed.

(4) When an order is made in our internet shop, the following regulations apply: the consumer submits a binding contractual offer, in that he/she successfully completes the ordering procedure provided in our internet shop.

The order occurs in the following steps:
a) Selection of the desired goods
b) Verification of the information entered in the shopping cart
c) Declaration of the shipping address

d) Specification of shipping method and method of payment
e) Renewed verification and/or correction of the respective data provided
f) Binding dispatch of the order by clicking the button “order with duty to pay”

Before dispatching the binding order, by clicking on the “Back”-button displayed in the input screen after controlling his/her entries, the customer can return incrementally to the previous screen(s) and correct any mistakes in the information entered, or can terminate the order by closing the internet browser. We confirm the receipt of the order immediately with an automatically generated E-Mail (“Order Confirmation”). With this step we accept your offer.

(5) Storage of the contract text with orders via our internet shop: we send you the ordering information and our General Terms and Conditions via E-Mail. You may review our General Terms and Conditions at any time at You may review your ordering information and the status of your order at any time in your customer account.

§3 Prices, Shipping Costs, Payment, Payment Due Date

(1) The prices indicated include the statutory sales tax and other price components. The shipping costs are indicated during the course of the order at the second verification of the order (above, point e); in addition, during this step the sales tax is indicated.

(2) The customer has the possibility to pay using prepayment, PayPal, and credit cards (Visa, Mastercard).

(3) If the customer has opted to pay using prepayment, he/she receives a pro forma invoice from us after receipt of the order, and pledges to pay the purchase price upon receipt of the pro forma invoice. Shipping occurs after payment is received.

§4 Shipment

(1) Unless we have specifically indicated otherwise in the product description, all articles offered by us are immediately ready for dispatch. In the case of any delivery delays, the customer will be informed as soon as possible. Shipping occurs within three business days, whereby the period of time for the delivery, in the case of prepaid items, begins on the day after the payment order to the bank commissioned to transfer the funds, and with all other payment options, on the day after the completion of the contract. If the final delivery date falls on a Saturday, Sunday, or other legal holiday at the delivery address, the deadline for delivery falls on the next business day.

(2) Using our best judgement, we choose the transporter, but we cannot guarantee the choice of the fastest and cheapest shipment.

(3) The actual delivery time cannot be guaranteed due to possible circumstances beyond our control, for example issues related to higher authorities, unforeseen operational disruptions, administrative procedures, delays in transport and customs clearance, work-related conflicts etc.

(4) E-Books are generally protected by copyright. In so far as you purchase E-Books, we do not convey to you in this regard proprietorship, but a non-exclusive and non-transferable right of use (“usufructuary permission”). This right of use only entitles you as a customer to download the E-Book and to save it for your own private use.

(5) The risk of accidental ruin and accidental deterioration of the purchased object, also with sale by dispatch, also passes over to the purchaser first when the object is handed over to the purchaser.

§5 Reservation of ownership

We reserve the right of ownership of the wares until the purchase price has been fully paid.


§6 Right of cancellation for the customer as consumer:

Right of cancellation for consumers:

For consumers, a right of cancellation pertains in accordance with the following, whereby the consumer is any natural person who completes a transaction for purposes that predominantly can be assigned neither to their commercial nor to their independently professional activities:

Cancellation Policy

Right of Cancellation
You have the right to cancel this contract within fourteen days without indicating a reason.

The cancellation period amounts to fourteen days after the day on which you or a third person named by you, who is not the carrier, has taken possession of the wares.
In order to exercise your right of cancellation, you must inform us

Phoibos Verlag
Mag. Roman Jacobek
Anzengrubergasse 16/4
1050 Wien, Austria

by means of an unambiguous declaration (e.g. by letter sent via post, or E-Mail) of your decision to cancel this contract. For this, you may use the attached cancellation form, but this however is not mandatory.

Consequences of Cancellation
If you cancel this contract, we must refund to you all payments that we have received from you, including the shipping costs (with the exception of any additional costs that might have arisen if you chose another method of shipping other than the most economical standard delivery provided by us), promptly and at the latest within fourteen days after the day on which we received the notification of your cancellation of this contract. For this refund, we use the same method of payment that you applied at the original transaction, unless something else has been expressly agreed upon with you; in no case will any charges accrue to you due to this refund of payment.

We can withhold the refund of payment until we have received the wares again or until you have provided verification that you have returned the wares, whichever of these occurs earliest.

You must send back or deliver the wares promptly, and in any event at the latest within fourteen days after the day on which you informed us about the cancellation of the contract. The deadline is protected, when you dispatch the wares before the deadline of fourteen days.

You are responsible for the immediate costs of the return of the wares.

End of the Cancellation Policy


§7 Cancellation Form

Cancellation Form Template

(If you wish to cancel the contract, then please fill out this form and return it to us).

To :
Phoibos Verlag
Mag. Roman Jacobek
Anzengrubergasse 16/4
1050 Wien

I/we (*) hereby cancel the contract completed by me/us (*) for the purchase of the following wares


Ordered on (*)/received on (*)


Name of the customer(s)


Address of the customer(s)


Signature of the customer(s) (only for notification on paper)




(*) strike out if inapplicable.

§8 Guarantee

Legal guarantee regulations are in effect.

§9 Liability

We are responsible for damage according to legal regulations. Responsibility for damage caused by slight negligence is, however, ruled out.

§10 Contract Language

German is exclusively available as the contract language.


§11 Customer Service

Our customer service for inquiries, reclamations and complaints is available on business days from 08:30 until 17:00 at

Telephone: +43 1 544 03 191
Telefax: -


Status of General Terms and Conditions, Sep.2021